Powered by Smartsupp Regulations 2024 – COLORAT

Regulations 2024

§1 General provisions

1.1 These regulations define the conditions for the sale of products via the online store www.colorat.pl

2.1 These Regulations constitute a contractual template for consumer sales services provided via the Website.

3.1 The purchaser of the products offered in the store is the adult user who placed the order, i.e. the "Customer". Information regarding the processing of personal data is specified on the "Privacy Policy" page

4.1 The seller is Colorat in the Colorat.pl store; COLORAT NATALIA LIPINSKA
GROBLA I ,5/7, 80-834 GDANSK
NIP 5841553510
  Contact details: info@colorat.pl

42 1140 2004 0000 3102 7942 2705

§2 Order

1.2 The sales contract is concluded by placing an order by the Customer via the website and confirming its acceptance by the Service Provider. Orders can be placed 24 hours a day, every day of the week. In the case of holidays, the order will be processed on the next business day. The condition for placing an order is to enter the Customer's data necessary for delivery.

1.3 It is not possible to use two discount systems at the same time. If a cart value discount is active, it is visible in the cart and automatically displayed and also included in the cart details.

2.2 Products from the current offer are selected by adding them to the cart. Photos of the offered Products are used to present specifically indicated models. The Seller exercises due diligence to ensure that the photos of the Products reflect their actual condition. There may be slight differences in the appearance of the Products

3.2 Products are selected by clicking on the product selected in the offer, selecting the appropriate size and quantity, and then clicking the "Add to Cart" button. After adding the selected Product to the Cart, you can continue shopping by clicking the "Continue Shopping" button or proceed to the order finalization process by clicking the "Order" button.

4.2 After clicking the Order tab, provide your e-mail address, select the delivery method and payment method and consent to the processing of personal data for the purposes necessary to place an order, and then click the "Continue" button.

5.2 Then provide your shipping details in the Delivery Address field. Until the order is confirmed using the "Order and pay" button, the Customer may make changes and modifications to the Products in the order, Customer data and delivery address details.

6.2 Sending the order by the Customer by confirming it with the "Order and pay" button constitutes the Customer's offer submitted to the Seller in order to conclude a sales contract in accordance with the provisions of the Regulations.

7.2 After the Customer places the order, confirmation will be displayed on the Store's website, and a message will be sent to the provided e-mail address containing information regarding the ordered Products, order value, selected type of delivery and payment, Customer data and the information referred to in Art. 12 section 1 of the Act on Consumer Rights of June 24, 2014 (Journal of Laws of 2014, item 827) ("Consumer Rights Act").

8.2 The customer receives confirmation of acceptance of his offer for execution by e-mail "Thank you for your order" to the e-mail address provided by him. After receiving the Confirmation of Order Acceptance, a sales contract for the Products ordered by the Customer is concluded. The customer will also receive information about the shipped package via e-mail.

9.2 The Store reserves the right to refuse to process an order under a sales contract if the Customer's address details are false, payment is not authorized in the electronic payment system "Polskie ePłatności", Tpay, Przelewy24 or the payment has not been made within 3 business days choosing payment to your business account.

10.2 Clicking the "confirm order" button automatically means acceptance of the order.

§3 Price

1.3 The Seller reserves the right to change the prices of goods on offer, introduce new goods, and organize promotional campaigns on the Store's website.

2.3 All prices given in the Store are gross prices in Polish zlotys. In addition to paying the price of the Product, the Customer is obliged to pay delivery costs, depending on the selected delivery method.

3.3 The price of a given order is binding on the parties from the moment the Customer receives confirmation of acceptance of the order for execution.

§4 Payment method

1.4 When placing an order, the Customer has the right to choose one of the payment methods depending on his preferences and the selected delivery method. Payment methods :

-> payment by direct transfer to the company's account. The Customer should pay the price for the ordered Products along with delivery costs immediately, but no later than within 3 days from the date of receipt of the Order Confirmation.

Przelewy24.pl - PayPro SA with its registered office in Poznań (registered office address: ul. Kanclerska 15, 60-327 Poznań), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register Court Register under KRS number 0000347935, share capital: PLN 4,500,000.00, NIP 7792369887, REGON 301345068.

National Payment Integrator - Tpay spółka akcyjna (hereinafter: KIP or Administrator) with its registered office in Poznań, plac Andersa 3, 61-894 Poznań, entered into the National Court Register by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Division of the National Court Register under KRS number: 0000412357, NIP number: 7773061579, REGON number: 300878437,

§5 Order fulfillment and shipping

1.5 The order is processed:

- in the case of a bank transfer to the company's account, after the payment is credited to the Service Provider's account

- in the case of online payments via the "Polskie ePłatności" "Tpay" website, when the Customer receives an e-mail informing about the acceptance of the payment.

- in the case of a payment card, from the moment of obtaining positive authorization

2.5 Products are delivered to the address indicated by the Customer in the order via a courier company. Product delivery charges are quoted during the ordering process. The delivery cost is an additional cost to the price of the Products and is added to it.

3.5 Products are shipped within 5 business days from the date of Confirmation of Order Acceptance, provided that the order is processed only after the price along with delivery costs has been credited to the Seller's account.

4.5 The customer is obliged to check the physical condition of the shipment. If damage is found, a report should be prepared containing a description of the condition of the shipment and signed by the delivering person in the case of a courier shipment.

5.5 The Customer may withdraw the placed Order only by e-mail at info@colorat.pl. The Customer cannot cancel an Order that has already been shipped (the Customer has received a message about shipment). The above does not exclude the Consumer's right to withdraw from the contract described in Par. 7 of the Regulations.

6.5 The shipment includes proof of purchase and a receipt.

§6 Complaints

1.6 The Seller is liable for defects in the Products in accordance with applicable law, in particular the provisions of the Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2014, item 121, as amended) ("Civil Code"). ) and the Consumer Rights Act.

2.6 Goods purchased in the Store may be complained about in accordance with the deadlines and complaint conditions specified in the relevant legal provisions. With the exception of goods purchased in the second quality, such goods are not subject to complaint. The complaint is reported by sending the Product to the following address: ul.

COLORAT GROBLA I 5/7, 80-834 GDANSK , along with a written declaration of will to use the complaint procedure (the Seller does not accept cash on delivery). The complaint should include at least: name and surname, correspondence address and e-mail address of the Customer, date of conclusion of the contract constituting the basis for the complaint, the subject of the complaint with an indication of the Customer's request and all circumstances justifying the complaint. The customer should attach proof of purchase to the complained goods - a receipt.

3.6 The Seller recognizes the complaint within 14 days from the date of its receipt in the correct form. The response to the complaint is sent to the e-mail address or correspondence address provided by the Customer.

4.6 If the complaint is accepted, the Product will be replaced with an identical one, free from defects. If it is not possible to make an exchange, the Seller will refund the price of the Product to the Customer, to the bank account indicated by the Customer in the declaration of will to use the complaint procedure.

5.6 The complained goods should be packed in a way that allows safe transport to the Seller. In the event of an accepted complaint, the shipping costs are covered by the Seller.

§7 Right to withdraw from the Agreement

1.7 The customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, a person who has concluded a distance contract may withdraw from it within 14 days from the date of delivery of the ordered Products to the Customer without giving any reason.

2.7 In the event of withdrawal from the contract, the Customer should return the Product to the Seller at the following address: ul. Grobla I,5/7,80-834 Gdańsk, immediately, and at any time no later than 14 days from the date of receipt of the shipment along with the completed form below. Please send the unused product with tags and receipt.

3.7 In the event of withdrawal from the contract, the Seller will refund the payment costs received from the Customer, immediately and in any case no later than 14 days from the day on which the Seller received the parcel.

4.7 The refund will be made using the same payment methods that were used by the Customer when purchasing the Products, unless the Customer has expressly agreed to a different solution. In any case, the Customer will not incur any fees in connection with this refund.

Sample form for declaration of withdrawal from the contract:
Declaration of withdrawal from the contract:
[Customer data:
First name and last name
Contact address
E-mail adress]
I, [name and surname], hereby inform about my withdrawal from the sales contract for the following Product(s) [product names and sizes]. The contract was concluded on [insert date], the Product(s) was collected on [date of receipt of the Product(s).
[Customer's name and surname along with date]
[Customer's handwritten signature]

§9 Final provisions

1.8 The Regulations are made available to the Customer only in electronic form on the website www.colorat.pl

2.8 By placing an order, the Customer agrees to use the Store in accordance with the provisions of the Regulations as of the date of placing the order. Lack of acceptance of the provisions of these Regulations prevents the purchase of Products offered by the Store.

3.8 To the extent permitted by law, the Seller may introduce changes to the regulations, in particular for reasons resulting from changes in legal provisions affecting the provisions of the Regulations and for technical reasons.

4.8 In matters relating to disputes between the Store and the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, arising from sales contracts to which the Regulations apply, the competent court is the common court resulting from the provisions of law.

5.8 In matters relating to disputes between the Store and the Customer other than those specified in section 1, arising from sales contracts to which the Regulations apply, the competent court will be the common court having jurisdiction over the Seller's registered office.

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